Academy Support

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  • Interested in Teaching with GNS3 Academy?

    Get exclusive access to over 1,000,000+ network professionals who are actively training for network certifications. At GNS3 Academy, we believe the most important asset of any training organization...

  • What payment types does the GNS3 Academy accept?

    We are only able to process payments via: Credit card (except for Discover card) PayPal We are not able to accept any other forms of payment such as wire transfers, cheques, or any other payment ...

  • How do I request a refund?

    To request a refund, please include the following in your request: Subject: Refund Request Your GNS3 Academy registered email address The course you would like refunded The reason for your re...

  • Can I get a certificate of completion after finishing the course?

    As of now, the Academy does not offer certificates of completion, however, we are exploring ways to bring this to students who would like one!  If you have any suggestions on how we might be able t...

  • What should I do if the lecture will not load/freezes?

    We recommend attempting to load the lecture using a different browser first. If this does not resolve the issue, we recommend downloading the lecture if the download button is visible within the l...

  • Why can't I see my courses after I purchased them?

    We have heard some cases of the disappearing course in the Academy, unfortunately. To resolve this, the first thing we recommend is to try signing into the Academy using a different browser. If t...

  • How do I reset my password?

    If you forgot your password, you can request to have it reset here.  If this does not work, you can request to have it manually reset by submiting a request here. Please include the following in y...

  • Can I login with my GNS3 Jungle account?

    To sign into the GNS3 Academy, you will need to create a new account at the Sign-Up page. We cannot connect your GNS3 Academy account with your Jungle account in this version of the GNS3 Academy. O...

  • What is the refund policy?

    If you are unsatisfied with your purchase, you may request a refund within the first 30 days since purchasing the course.  For further understanding, please see our Terms of Service.

  • How do I get help from the instructor?

    The best way to get help with anything related to the course content is to leave a comment in the lecture. The comment section for lectures can be found below the video player.