What should I do if the lecture will not load/freezes?

We recommend attempting to load the lecture using a different browser first.

If this does not resolve the issue, we recommend downloading the lecture if the download button is visible within the lecture page.

If the downloading trick doesn't work, please try clearing your browser's cache and then open the Academy in a new window.

If any of these plans fails to resolve the freezing/loading problem, please request support with the information below.

Subject: Lecture Frozen/Not Loading