FAQ

Content & Courses

• Can I get a certificate of completion after finishing the course?
• What should I do if the lecture will not load/freezes?
• How do I get help from the instructor?
• How long can I use the course once I pay for it?
• Where is the training on how to use GNS3?

Commerce

• How do I request a refund?
• What is the refund policy?
• What payment types does the GNS3 Academy accept?
• How do I use a coupon code?

Accounts

• How do I reset my password?
• How do I remove my credit card from my account?
• Can I login with my GNS3 Jungle account?
• Why can't I see my courses after I purchased them?