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Academy Support

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Latest activity by Academy Support
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    Academy Support created an article,

    Can I get a certificate of completion after finishing the course?

    As of now, the Academy does not offer certificates of completion, however, we are exploring ways to bring this to students who would like one!  If you have any suggestions on how we might be able t...

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    Academy Support created an article,

    Why can't I see my courses after I purchased them?

    We have heard some cases of the disappearing course in the Academy, unfortunately. To resolve this, the first thing we recommend is to try signing into the Academy using a different browser. If t...

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    Academy Support created an article,

    What should I do if the lecture will not load/freezes?

    We recommend attempting to load the lecture using a different browser first. If this does not resolve the issue, we recommend downloading the lecture if the download button is visible within the l...

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    Academy Support created an article,

    How do I get help from the instructor?

    The best way to get help with anything related to the course content is to leave a comment in the lecture. The comment section for lectures can be found below the video player. 

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    Academy Support created an article,

    How long can I use the course once I pay for it?

    For as long as you need it! Once you purchase a course in the GNS3 Academy, it is yours to keep. 

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    Academy Support created an article,

    Where is the training on how to use GNS3?

    We are working with instructors to create the GNS3 focused content that many of the Academy students have requested. It will take some time, effort, coffee, and patience to get the curriculum and c...

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    Academy Support created an article,

    How do I use a coupon code?

    To apply a coupon code, it can be entered in after taken to the checkout page (after clicking on the "Enroll in Course for $XX" button).   1. Under "Review Your Order" there i...

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    Academy Support created an article,

    What payment types does the GNS3 Academy accept?

    We are only able to process payments via: Credit card (except for Discover card) PayPal We are not able to accept any other forms of payment such as wire transfers, cheques, or any other payment ...

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    Academy Support created an article,

    Can I login with my GNS3 Jungle account?

    To sign into the GNS3 Academy, you will need to create a new account at the Sign-Up page. We cannot connect your GNS3 Academy account with your Jungle account in this version of the GNS3 Academy. O...

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    Academy Support created an article,

    How do I remove my credit card from my account?

    If you purchased a course using your credit card, the information is saved for your next purchase. You can remove the card information anytime by following the steps below. 1. Click on your profil...