Academy Support

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  • Can I get a certificate of completion after finishing the course?

    As of now, the Academy does offer certificates of completion, therefore once you complete the course you should receive an email with the course completion that looks something like this: If, for ...

  • How do I remove my credit card from my account?

    If you purchased a course using your credit card, the information is saved for your next purchase. You can remove the card information anytime by following the steps below. 1. Click on your profile...

  • How long can I use the course once I pay for it?

    For as long as you need it! Once you purchase a course in the GNS3 Academy, it is yours to keep.

  • How do I use a coupon code?

    To apply a coupon code, it can be entered in after taken to the checkout page (after clicking on the "Enroll in Course for $XX" button).   1. Under "Review Your Order" there is a blue "Redeem Coupo...

  • Where is the training on how to use GNS3?

    You are in luck! We have built a number of great GNS3 training courses that can be accessed here: GNS3 Certified Associate: GNS3 Fundamentals ...

  • What is the refund policy?

    If you are unsatisfied with your purchase, you may request a refund within the first 30 days since purchasing the course.  For further understanding, please see our Terms of Service.

  • Can I login with my GNS3 Community Account?

    To sign into the GNS3 Academy, you will need to create a new account at the Sign-Up page. We cannot connect your GNS3 Academy account with your Community account in this version of the GNS3 Academy...

  • How do I reset my password?

    If you forgot your password, you can request to have it reset here.  If this does not work, you can request to have it manually reset by submiting a request here. Please include the following in yo...

  • Why can't I see my courses after I purchased them?

    We have heard some cases of the disappearing course in the Academy, unfortunately. To resolve this, the first thing we recommend is to try signing into the Academy using a different browser. If thi...

  • How do I request a refund?

    To request a refund, please include the following in your request: Subject: Refund Request Your GNS3 Academy registered email address The course you would like refunded The reason for your refund ...